Information We Collect
When you submit a request, contact us, or participate as a vendor, OnCall242 may collect information such as your name, phone number, email address, service request details, service location or area, business information, and basic device or usage information.
How We Use Information
We use submitted information to route service requests, connect customers with participating vendors, improve response times, prevent abuse, support customer service, and maintain the reliability of the OnCall242 network.
Sharing With Vendors
Customer request details may be shared with qualified independent vendors so they can review and respond to the opportunity.
Communication Consent
By submitting a request, you consent to being contacted by OnCall242 and participating vendors regarding your service request by phone, SMS, WhatsApp, email, or similar communication methods.
Verification and Network Integrity
OnCall242 may contact customers or vendors to verify whether contact was made, whether work was completed, whether a complaint is valid, or whether a request appears suspicious or fraudulent.
Data Retention
Service requests and related records may be retained for operational, security, fraud prevention, dispute resolution, billing, and quality assurance purposes.